Warranties are only valid when products are used for their intended purpose, and exhibit normal use. Please note that warranties are not transferable, and cannot be extended to re-sold items. This may involve shipping you replacement parts, organizing repair, or a complete replacement (at our discretion). We will work to address the issue and ensure that the product is good as new. If you're experiencing a warranty issue, get in touch with our team. In the unlikely event your order arrives to you in less than perfect condition, please email photos to Homely manufacturer's warranty covers defects in materials and workmanship for one year from the date of delivery. Sometimes the universe conspires against us. ![]() This includes fees paid for in-room delivery, for assembly service, and for delivery and returns beyond our standard shipping zone.Īny Homely products shipped outside of the contiguous United States and Canada are not covered by our return policy. Please note that custom orders and additional service fees paid are non-refundable. Products with scratches, stains, damages, drilling, or other modifications cannot be returned. We are only able to accept returned product in as-new condition. If you have already discarded your original packaging, don't fret - our shipping experts will repackage your piece at our warehouse for an additional fee. We ask that you place your returned item in its original packaging. When we ship our products, we pack them very carefully to avoid shipping damage. We love our furniture, and we want you to too as well. Our team will also work to coordinate pickup and dropoff at the same time.Īny item marked as "Final Sale" at the time of transaction is not covered by our return policy. If you decide to return your Homely item(s), we will refund the purchase price less the return shipping fee.Ĭhoose a replacement piece from the Homely catalog and we will waive your return shipping fee. Most returns will incur a $49 return-shipping, $19 for smaller items sent by courier or a %20 restocking fee for orders shipped by freight. Please note that depending on your card issuer's policy, it may take up to 10 business days for your refund to appear on your credit statement. Once we've determined it is in as-new condition, our team will process your return and issue a refund. The returned item will be inspected within 72 hours of arriving at our warehouse. They will set you up with everything you need for the return. To start your return process, get in touch with our team. Should you choose to exchange for an item that costs more than your original choice, the customer care agent helping you organize your exchange will process your outstanding charge. In the event you exchange for an item that costs less than your initial purchase, the difference will be refunded back to the payment method used in the transaction. They will note the piece(s) you’d like to exchange, and work with our delivery partners to coordinate a pick-up and drop off date. To exchange an item, get in touch with our team. Please note that if you decide to exchange an item more than once, additional shipping fees will apply. We offer a free exchange per-item, per-order. Below, you'll find the information you need to complete a successful exchange or return of your order. If you decide that you're not satisfied with your Homely purchase, we want to help. This is why we offer a 30 day no questions asked return policy. These durable wood products do not expand and contract with heat and cold and do not absorb moisture as much as solid wood, which results in stronger and longer-lasting furniture.Your home should be perfect. MDF and particle board are used in quality furniture for areas that need to be stable, such as large surfaces. Veneers are used over durable wood products such as medium density fiberboard (MDF) and particle board, made of renewable resources. Use of veneers enables more decorative looks unattainable with solid wood. Through hand-craftsmanship such as rubbing and padding, our finishes feel as good as they look, with a smoothness that is delightful to the touch.įrame Construction: Hooker Furniture uses carefully chosen solid wood and select wood veneers over durable wood products in our furniture construction. This results in an unsurpassed clarity, depth and color richness and durability to our finishes. ![]() Finish Construction: Hooker Furniture utilizes a multiple-step finish process of up to 16 finish steps.
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